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Director, State Quality

National CASA/GAL Association

Director, State Quality

Location: Washington, DC

The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect an abused or neglected child’s best interest. The mission of National CASA/GAL, together with its state and local members, is to support and promote court-appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of the abused or neglected children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.

Breaking New Ground
Starting in 2019, National CASA/GAL launched a multi-year campaign, “Change a Child’s Story”. The campaign is an integrated campaign designed to reach out to a wide range of constituent groups and was deployed across a wide spectrum of media. In addition to this campaign, National CASA/GAL has developed a new strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and a plan for the future direction of our organization, including the launching of a major capital campaign. The team that will drive these changes will be hands on leaders, critical thinkers and problem solvers, relationship builders, collaborative decision-makers, as well as effective communicators, and entrepreneurial and change leaders.

Position Summary
The National CASA/GAL Association’s Quality Assurance (QA) process is focused on developing all levels of our network (national, state and local) to be highly effective. The Highly Effective Standards Review Process (HESRP) is based upon standards set for the respective member programs and organizations against which the members are reviewed to assess their level of adherence to the standards and any associated required elements and/or documentation. Reviews are conducted according to a continuum designed with various levels upon which each state organization is assessed.

The reviews specifically for state organizations include a document review and analysis; an analysis of data and surveys; an on-site visit with the state organization; a board/governance meeting observation; and interviews with board members, external stakeholders and staff from the local program network. The National CASA/GAL Association is seeking a Director of State Quality to implement the HESRP for state organization to include completing document reviews, conducting onsite visits to state organizations to interview the state director and staff, and conducting virtual interviews with various state organization key audiences. The Director of State Quality’s efforts also entail preparing resulting reports with fully supported recommendations to National CASA/GAL Association and the respective state organization detailing all aspects of the activity conducted as it relates to each state organization reviewed against the Standards for State CASA/GAL Organizations.

Principle Responsibilities
For Document Reviews:

  • Reads the Standards for State CASA/GAL Organizations to become familiar with the required documentation sections for the standards noted throughout and highlighted in the State HESRP Checklist.
  • Reviews the applicable documentation provided for the state organization. The scope of the document review will be to determine if the documents meet the requirements as noted in the state standards.
  • Records any discrepancies and the overall quality of the documentation to include noting any missing requirements and providing recommendations for improvement of the documents based upon elements in the state standards
  • Identifies and recommends any documentation reviewed from a state for consideration as a best practice or sample to share with the CASA/GAL network.
  • Retains confidentiality of contents of documentation reviewed and for which states they are reviewed in all instances even for those documents being recommended as best practice samples.

For Onsite Reviews:

  • Travels to the onsite review location identified by the state organization for a 1.5-2 day onsite review period during which time he/she:
    • Takes a tour of the office location to observe operations as applicable and facility effects
    • Conducts an introductory meeting with and subsequently interviews* the state director on the various elements related to the Standards for State CASA/GAL Organizations based in part upon a guidebook of interview questions to ask the state director
    • Interviews* state organization staff persons either individually or in a group depending upon the targeted list of questions being asked and/or the time available for the interviews
  • Records notes from the interview and uses them to complete the reporting document to assess if the information gathered from the interviews substantiate the state standards requirements
  • Prepares a report document to include details to support the determined review levels determined as a result of all components of the review.

*Interviews are conducted using a Zoom instant meeting to be recorded and transcribed for complete and accurate notetaking purposes

For Stakeholder Virtual Interviews:

  • Conducts interviews** of various persons from key audiences affiliated with the state organization to validate documentation and practices related to the Standards for State CASA/GAL Organizations; the National CASA/GAL Association will provide the Reviewer with specific list of interview questions for each respective target audience. Virtual interviews are conducted using audio (without video), are typically with one or two persons as opposed to groups and are no more than 60 minutes in length.
  • Records notes from the interviews* and uses them to complete the reporting document to assess if the information gathered from the interviews substantiate the standards requirements
  • Provides the National CASA/GAL Association with the report document to include details to support the determined review levels by the completion deadline(s), generally within two (2) weeks of the latter of the onsite review dates or date of the final interview conducted by the Reviewer.


  • Bachelor’s degree required; master’s degree preferred
  • 5+ years’ experience in a related field or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to successfully perform the job.
  • Demonstrates strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally.
  • Demonstrates ability to embrace and exemplify organizational competencies and values.
  • Works well under pressure with deadlines and be skilled in prioritizing responsibilities.
  • Demonstrates a commitment to work collaboratively with all constituent groups, including National CASA/GAL Association staff, board members, volunteers, donors, member organization staff, and other supporters.
  • Demonstrates a history of continuous improvement through professional development.
  • Experience with non-profit and publicly-administered program operations.
  • Knowledge and understanding of the CASA/GAL mission and program operation.
  • Commitment to quality, cultural diversity, and to the children served by CASA/GAL.
  • Experience with a monitoring review process, such as, but not limited to, reviewing for quality assurance, grant or other type of adherence.
  • Excellent interpersonal and communication skills and the ability to work with staff, and external constituents.
  • Demonstrated flexibility, mature judgment and ability to function professionally under stress with a customer service orientation.
  • Detail oriented and highly organized in a multi-task environment.
  • Knowledge of data collection methods and experience with technology to include meeting software and the Microsoft Office Suite; familiarity with Smartsheet a plus.
  • A commitment to continuous improvement.
  • Ability and expectation to travel 50-75% of the time

Salary and Benefits
National CASA/GAL offers a competitive salary, health and welfare benefits, and generous paid leave including vacation and sick leave. This is a full-time exempt position.

Organizational Values
Adaptability ◦ Collaboration ◦ Integrity ◦ Respect ◦ Quality ◦ Service ◦ Stewardship

National CASA/GAL is headquartered in Seattle, Washington, with additional offices in Washington D.C. and Atlanta, GA, and is committed to an inclusive and welcoming workplace environment. National CASA/GAL has been certified by the Standards for Excellence Institute for ethics and accountability in the nonprofit sector.

To apply: Send resume and cover letter to with a subject line of Director of State Quality.

The National CASA/GAL Association is an Equal Opportunity Employer.

National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children